TY  - BOOK
AU  - Vervest, Peter
AU  - Dunn, Al
TI  - How to win customers in the digital world : total action or fatal inaction
SN  - 9783540665755
SN  - 99058101
U1  - 658.84 VER 
PY  - 2000///
CY  - Berlin
PB  - Springer-Verlag
KW  - Customer relations
KW  - Internet marketing
N1  - Includes bibliographical references and index
ER  -