Vervest, Peter <br/><br/>
How to win customers in the digital world : total action or fatal inaction 
Peter Vervest and Al Dunn ; with contributions by Martijn Hoogeweegen, Nancy Foy Cameron, and Thomas Weesing 
 - Berlin  Springer-Verlag  c2000 
 - xx, 244 p. : ill. ; 24 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9783540665755 
<br/><br/><label>ISSN: </label>99058101 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Internet marketing
<br/><br/><label>Dewey Class. No.: </label>658.84 VER