TY - BOOK AU - Bauer, Joel AU - Levy, Mark TI - How to persuade people who don't want to be persuaded : get what you want-every time! SN - 9780471647973 SN - 200302763 U1 - 153.852 BAU PY - 2004/// CY - Hoboken, NJ PB - John Wiley & Sons KW - Persuasion (Psychology) N1 - Includes index ER -