TY  - BOOK
AU  - Gross, T. Scott
TI  - How to get what you want from almost anybody
SN  - 9788187671596
SN  - 95046920
U1  - 658.812 GRO 
PY  - 2006///
CY  - Chennai
PB  - Westland books pvt. ltd
KW  - Consumer education
KW  - Customer services
ER  -