TY  - BOOK
AU  - Gray, John
TI  - How to get what you want at work : a practical guide for improving communication and getting results
SN  - 9780060957636
U1  - 658.45 GRA 
PY  - 2002///
CY  - New York
PB  - Quill
KW  - Communication in management
KW  - Communication in organizations
ER  -