TY  - BOOK
AU  - Elvy, B. H
TI  - How to appreciate your customers
SN  - 9780333598924
U1  - 658.812 ELV 
PY  - 1995///
CY  - Basingstoke, Hampshire
PB  - Macmillan
KW  - Customer services
KW  - Marketing
N1  - Includes index
ER  -