Elvy, B. H <br/><br/>
How to appreciate your customers 
B. H. Elvy 
 - Basingstoke, Hampshire  Macmillan  1995 
 - v, 204 p. ; 22 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780333598924 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Marketing
<br/><br/><label>Dewey Class. No.: </label>658.812 ELV