TY  - BOOK
AU  - Leibling, Mike
TI  - How people tick : a guide to over 50 types of difficult people and how to handle them
SN  - 9788175544949
U1  - 158.2 LEI 
PY  - 2009///
CY  - London
PB  - Kogan Page
KW  - Conflict management
KW  - Interpersonal conflict
ER  -