TY  - BOOK
AU  - Jeston, John
AU  - Nelis, Johan
TI  - Management by process: a roadmap to sustainable business process management
SN  - 9780750687614
U1  - 658.4063 JES 
PY  - 2008///
CY  - Amsterdam
PB  - Elsevier
KW  - Organizational change--Management
ER  -