TY - BOOK AU - Sun, Zhaohao AU - Wang, Minhong TI - Handbook of research on complex dynamic process management : techniques for adaptability in turbulent environments SN - 9781605666693 SN - 200900691 U1 - 658.51 WAN PY - 2010/// CY - Hershey, PA PB - Business Science Reference KW - Industrial management KW - Management information systems KW - Workflow - Management N1 - Includes bibliographical references (p. 599-640) and index ER -