Handbook of public quality management 
edited by Ronald J. Stupak, Peter M. Leitner 
 - New York  Marcel Dekker  2001 
 - xi, 870 p. : ill. ; 27 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780824704155 
<br/><br/><label>ISSN: </label>2001028395 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government
<br/><br/><label>Dewey Class. No.: </label>352.357 STU