TY  - BOOK
AU  - Killian, Jerri
AU  - Pammer, William J
TI  - Handbook of conflict management
SN  - 9780824742577
SN  - 200427139
U1  - 352.3 PAM 
PY  - 2003///
CY  - New York
PB  - Marcel Dekker
KW  - Conflict management - Handbooks, manuals, etc
N1  - Includes bibliographical references and index
ER  -