TY  - BOOK
AU  - Plunkett, W. Richard
AU  - Allen, Gemmy
AU  - Attner, Raymond F
TI  - Management : meeting and exceeding customer expectations
SN  - 9780324423013
SN  - 200792326
U1  - 658.4 PLU 
PY  - 2008///
CY  - Mason, OH
PB  - Thomson/South-Western
KW  - Management
N1  - Includes bibliographical references and index
ER  -