Get to know your customer : providing personalized customer service: work book 1 
NRF Foundation 
 - Boston, MA  Axzo Press  2006 
 - x,52p.;27cm 
<br/><br/><label>ISBN: </label>9781423950820 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 GAM