From tellers to sellers : changing employment relations in banks 
edited by Marino Regini, Jim Kitay, and Martin Baethge 
 - Cambridge, MA  MIT Press  1999 
 - xii, 342 p. : ill. ; 24 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780262181938 
<br/><br/><label>ISSN: </label>99025719 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bank employees<br/>Bank management<br/>Banks and banking - Labor productivity<br/>Banks and banking - Personnel management
<br/><br/><label>Dewey Class. No.: </label>332.10683 REG