TY  - BOOK
AU  - Rodin, Robert
AU  - Hartman, Curtis
TI  - Free, perfect, and now : connecting to the three insatiable customer demands : a CEO's true story
SN  - 9780684863122
SN  - 98047849
U1  - 658.812 ROD 
PY  - 1999///
CY  - New York
PB  - Simon & Schuster
KW  - Consumer satisfaction - United States
KW  - Customer relations - United States
KW  - Customer services - United States
ER  -