TY  - BOOK
AU  - Barsky, Jonathan D
TI  - Finding the profit in customer satisfaction : translating best practices into bottom-line results
SN  - 9780809228430
SN  - 98016209
U1  - 658.812 BAR 
PY  - 1999///
CY  - Lincolnwood, Ill
PB  - Contemporary Books
KW  - Customer relations
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -