TY  - BOOK
AU  - Maurer, Rick
TI  - Feedback toolkit : 16 tools for better communication in the workplace
SN  - 9781563270567
SN  - 94011842
U1  - 658.314 MAU 
PY  - 1994///
CY  - Portland, OR
PB  - Productivity Press
KW  - Communication in personnel management
KW  - Feedback (Psychology)
N1  - Includes bibliographical references
ER  -