TY  - BOOK
AU  - Newhouse, Ilisha S
TI  - Mystery shopping made simple
SN  - 9780071440028
SN  - 200302700
U1  - 640.73 NEW 
PY  - 2004///
CY  - New York
PB  - McGraw-Hill
KW  - Mystery shopping
N1  - Includes index
ER  -