Newhouse, Ilisha S <br/><br/>
Mystery shopping made simple 
Ilisha S. Newhouse ; illustrations by Jo Anna Larson 
 - New York  McGraw-Hill  c2004 
 - xxiv, 224 p. : ill, ; 23 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780071440028 
<br/><br/><label>ISSN: </label>2003027006 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Mystery shopping
<br/><br/><label>Dewey Class. No.: </label>640.73 NEW