TY  - BOOK
AU  - Sanders, Betsy
TI  - Fabled service : ordinary acts, extraordinary outcomes
SN  - 9780787909383
SN  - 94024361
U1  - 658.812 SAN 
PY  - 1995///
CY  - San Francisco, CA
PB  - Pfeiffer & Co
KW  - Customer services - Management
KW  - Employee motivation
N1  - Includes bibliographical references (p. 125) and index
ER  -