Sanders, Betsy <br/><br/>
Fabled service : ordinary acts, extraordinary outcomes 
Betsy Sanders 
 - San Francisco, CA  Pfeiffer & Co  c1995 
 - xv, 128 p. : ill. ; 27 cm 
<br/><br/> Includes bibliographical references (p. 125) and index 
<br/><br/><label>ISBN: </label>9780787909383 
<br/><br/><label>ISSN: </label>94024361 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - Management<br/>Employee motivation
<br/><br/><label>Dewey Class. No.: </label>658.812 SAN