Inghilleri, Leonardo <br/><br/>
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization 
Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze 
 - New York  American Management Association  c2010 
 - xvi, 170 p. ; 24 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780814415382 
<br/><br/><label>ISSN: </label>2009031674 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer loyalty<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>HF5415.5 .I543 2010 658.8/12