TY  - BOOK
AU  - Ford, Lisa
AU  - McNair, David
AU  - Perry, William
TI  - Exceptional customer service : exceed customer expectations to build loyalty & boost profits
SN  - 9781605500386
U1  - 658.812 FOR 
PY  - 2009///
CY  - Avon, MA
PB  - Adams Business
KW  - Customer services
N1  - Includes index
ER  -