Ford, Lisa <br/><br/>
Exceptional customer service : exceed customer expectations to build loyalty & boost profits 
Lisa Ford, David McNair, and William Perry 
 - 2nd ed 
 - Avon, MA  Adams Business  c2009 
 - xi, 208 p. : ill. ; 22 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781605500386 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 FOR