TY - BOOK AU - Thill, John V AU - Bovée, Courtland L TI - Excellence in business communication SN - 9780136103769 SN - 200904035 U1 - 658.45 THI PY - 2011/// CY - Upper Saddle River, NJ PB - Prentice Hall KW - Business communication - United States - Case studies N1 - Includes bibliographical references and indexes ER -