TY  - BOOK
AU  - Alford, John
TI  - Engaging public sector clients : from service-delivery to co-production
SN  - 9780230223769
SN  - 200805284
U1  - 351 ALF 
PY  - 2009///
CY  - Basingstoke, Hampshire
PB  - Palgrave Macmillan
KW  - Management - Case studies
KW  - Public administration - Case studies
N1  - Includes bibliographical references (p. 227-255) and index
ER  -