TY  - BOOK
AU  - Kovner, Anthony R
AU  - Neuhauser, Duncan
TI  - Encyclopedia quality management in hospital & health-care administration : volume 2 health services management: readings, cases and commentary
SN  - 9788182742079
U1  - 362.1068 KOV.2 
PY  - 2006///
CY  - New Delhi
PB  - Pentagon Press
KW  - Health care administration
ER  -