Encyclopedia quality management in hospital & health-care administration : volume 2 health services management: readings, cases and commentary 
edited by Anthony R.Kovner & Duncan Neuhauser 
 - New Delhi  Pentagon Press  2006 
 - 377p 
<br/><br/><label>ISBN: </label>9788182742079 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Health care administration
<br/><br/><label>Dewey Class. No.: </label>362.1068 KOV.2