TY  - BOOK
AU  - Russo, Suzana Leitao
TI  - Encyclopaedia of operation excellence and total quality management, volume 1: total quality management and operational excellence
SN  - 9781785690730
U1  - 658.4013 RUS 
PY  - 2016///
CY  - London
PB  - Koros Press Limited
KW  - Total quality management
ER  -