TY  - BOOK
AU  - Russo, Suzana Leitao
TI  - Encyclopaedia of operation excellence and total quality management
SN  - 9781785690730
U1  - 658.4013 RUS 
PY  - 2016///
CY  - London
PB  - Koros Press Limited
KW  - Total quality management
N1  - Includes bibliographical references and indexes. Vol. 1. Total quality management and operational excellence -- vol. 2. Customer-driven strategy -- vol. 3. Implementing six sigma and lean : a practical guide -- v. 4. Operational excellence  ;
ER  -