TY  - BOOK
AU  - Poyner, Ann
TI  - Enabling end users : information skills training
SN  - 9781843341086
U1  - 025.04 POY 
PY  - 2005///
CY  - Oxford
PB  - Chandos Publishing
KW  - Information services--User education
KW  - Libraries--User satisfaction
KW  - Public services (Libraries)
N1  - Includes Index
ER  -