Poyner, Ann <br/><br/>
Enabling end users : information skills training 
Ann Poyner 
 - Oxford  Chandos Publishing  2005 
 - xi, 147 p 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>9781843341086 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information services--User education<br/>Libraries--User satisfaction<br/>Public services (Libraries)
<br/><br/><label>Dewey Class. No.: </label>025.04 POY