TY  - BOOK
AU  - Heil, Gary
AU  - Thomas, Chris
TI  - Employee management and customer service in the retail industry
SN  - 9780471723240
SN  - 200502022
U1  - 658.31 HEI 
PY  - 2006///
CY  - Hoboken, NJ
PB  - Wiley
KW  - Retail trade - Employees
KW  - Retail trade - Personnel management
N1  - Includes bibliographical references and index
ER  -