Robinette, Scott <br/><br/>
Emotion marketing : the Hallmark way of winning customers for life 
Scott Robinette and Claire Brand ; with Vicki Lenz 
 - New York  McGraw-Hill  2001 
 - xvii, 247 p. : ill. ; 24 cm 
<br/><br/> Includes bibliographical references (p. 233-237) and index 
<br/><br/><label>ISBN: </label>9780071364140 
<br/><br/><label>ISSN: </label>65374 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer relations<br/>Marketing
<br/><br/><label>Dewey Class. No.: </label>658.8 ROB