TY  - BOOK
AU  - Comfort, Jeremy
TI  - Effective telephoning
SN  - 9780194570930
U1  - 420 COM 
PY  - 2003///
CY  - Oxford
PB  - Oxford University Press
KW  - ELT: English for business
KW  - English language
N1  - First Published 1996
ER  -