Ulmer, Robert R <br/><br/>
Effective crisis communication : moving from crisis to opportunity 
Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger 
 - Thousand Oaks, CA  SAGE Publications  c2007 
 - xiii, 197 p. : ill. ; 23 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781412914192 
<br/><br/><label>ISSN: </label>2006004956 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management<br/>Communication in organizations<br/>Crisis management<br/>Emergency management
<br/><br/><label>Dewey Class. No.: </label>658.477 ULM