Shipside, Steve Effective communications : get your message across and learn how to listen Steve Shipside - 1st American ed - London Dorling Kindersley c2007 - 120 p. : col. ill. ; 19 cm ISBN: 9781405317535 ISSN: 2007299581 Subjects--Topical Terms: Business communication Dewey Class. No.: 658.45 SHI