TY  - BOOK
AU  - Dickson, Anne
TI  - Difficult conversations: what to say in tricky situations without ruining without ruining the relationship
SN  - 9780749926755
U1  - 153.6 DIC 
PY  - 2004///
CY  - London
PB  - Piatkus
KW  - Interpersonal communication
N1  - Includes Index
ER  -