TY - BOOK AU - Chan, Janis Fisher TI - Designing and developing training programs SN - 9780470404690 SN - 200903195 U1 - 658.312404 CHA PY - 2010/// CY - San Francisco, CA PB - Pfeiffer KW - Employee training personnel KW - Employees - Training of KW - Training N1 - Includes bibliographical references and index ER -