TY  - BOOK
AU  - Larson, Alan
TI  - Demystifying six sigma : a company-wide approach to continuous improvement
SN  - 9798179926573
SN  - 200215200
U1  - 658.562 LAR 
PY  - 2003///
CY  - New York
PB  - AMACOM
KW  - Customer services - Quality control
KW  - Six sigma (Quality control standard)
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -