Owton, Avril <br/><br/>
Delighting your customers 
Avril Owton 
 - London  A & C Black  2007 
 - ix,166p. ; 17cm 
<br/><br/><label>ISBN: </label>9780713675429 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 OWT