TY  - BOOK
AU  - Elgin, Suzette Haden
TI  - More on the gentle art of verbal self-defense
SN  - 9780671764357
U1  - 153.6 ELG 
PY  - 1993///, ©1983
CY  - New York
PB  - Simon & Schuster
KW  - Conflict (Psychology)
KW  - Interpersonal communication
KW  - Verbal behavior
ER  -