TY  - BOOK
AU  - Brinkman, Rick
AU  - Kirschner, Rick
TI  - Dealing with people you can't stand : how to bring out the best in people at their worst
SN  - 9780071379441
SN  - 200227849
U1  - 158.2 BRI 
PY  - 2002///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal communication
KW  - Interpersonal Relations
KW  - Psychology, Industrial
ER  -