TY  - BOOK
AU  - Ahoy, Christopher K
TI  - Customer-driven operations : aligning quality tools and business processes for customer excellence
SN  - 9780071608312
SN  - 200927845
U1  - 658.5 AHO 
PY  - 2009///
CY  - New York
PB  - McGraw-Hill
KW  - Business logistics
KW  - Customer relations
KW  - Industrial management
KW  - Production management
N1  - Includes bibliographical references (p. 257-261) and index
ER  -