Ahoy, Christopher K <br/><br/>
Customer-driven operations : aligning quality tools and business processes for customer excellence 
Christopher K. Ahoy 
 - New York  McGraw-Hill  2009 
 - xiv, 272 p. : ill. ; 24 cm 
<br/><br/> Includes bibliographical references (p. 257-261) and index 
<br/><br/><label>ISBN: </label>9780071608312 
<br/><br/><label>ISSN: </label>2009278459 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business logistics<br/>Customer relations<br/>Industrial management<br/>Production management
<br/><br/><label>Dewey Class. No.: </label>658.5 AHO