TY  - BOOK
AU  - Becker, Dennis
AU  - Becker, Paula Borkum
TI  - Customer service and the telephone
SN  - 9780786302246
SN  - 94000340
U1  - 658.812 BEC 
PY  - 1994///
CY  - Burr Ridge, Ill
PB  - Irwin Professional Pub./Mirror Press
KW  - Customer services
KW  - Telephone etiquette
KW  - Telephone in business
ER  -