Becker, Dennis <br/><br/>
Customer service and the telephone 
Dennis Becker, Paula Borkum Becker 
 - Burr Ridge, Ill  Irwin Professional Pub./Mirror Press  c1994 
 - xvii, 94 p. : ill. ; 23 cm 
<br/><br/><label>ISBN: </label>9780786302246 
<br/><br/><label>ISSN: </label>94000340 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Telephone etiquette<br/>Telephone in business
<br/><br/><label>Dewey Class. No.: </label>658.812 BEC