Customer service : listening, responding and resolving 
ILT Series 
 - Boston  Thomson Course Technology  2006 
 - xii,G-2 p. : ill. ; 28 cm 
<br/><br/><label>ISBN: </label>9781423951629 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>658.8120285 ILT