Azevedo, Abaetê de <br/><br/>
Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing 
Abaetê de Azevedo and Ricardo Pomeranz 
 - New York  McGraw-Hill  2008 
 - xi, 226 p. : ill. ; 24 cm 
<br/><br/> Includes bibliographical references (p. 217-220) and index 
<br/><br/><label>ISBN: </label>9780071497046 
<br/><br/><label>ISSN: </label>2008007086 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumers<br/>Customer relations<br/>Marketing
<br/><br/><label>Dewey Class. No.: </label>658.8 AZE